Industry-Leading Warranty. Built for
Long-Term Comfort.

Our Toshiba and Carrier HVAC systems are engineered for reliability and backed by one of Australia’s most comprehensive warranty programs — giving you confidence long after installation.

Quality You Can Feel. Protection You Can Trust.

A long warranty isn’t a marketing promise — it’s a reflection of product quality. Our HVAC systems are designed for durability, efficiency, and consistent performance under real-world residential and commercial conditions.

7-Year Performance Guarantee

Enjoy long-term reliability with our industry-leading 7-year express warranty on all core residential systems.

Certified Technical Network

Your comfort is managed by a national network of AHICauthorized specialists trained to maintain factory standards.

Precision Human Comfort

Our products are purpose-built to deliver optimized climate control specifically for Australian living and working environments.

Tailored Coverage for Every Space

Whether it’s a family home or a commercial high-rise, find the specific warranty periods for
your Carrier and Toshiba unit

Product Type	Residential	Commercial
Hi-Wall , Multi Split, Ducted	7 Years	5 Years
Hi-Wall , Multi (RAS)	7 Years	5 Years
Digital/ Super Digital (RAV)	7 Years	5 Years
VRF Mini	1 Year	1 Year
VRF Systems	7 Years	1 Year
VRF Compressors	7 Years	3 Years

Note: The 7-year warranty applies to Carrier products purchased on or after August 1, 2023, and Toshiba products purchased on or after May 1, 2020.

Simple, Transparent Warranty Support

Our streamlined digital process ensures you are connected to the right experts quickly and efficiently

Timeline

STEP 1

Submit Warranty Claim

Fill in the online warranty claim form.

STEP 2

Claim Review

Agents review and validate coverage.

STEP 3

Service Coordination

Representative contacts you directly.

STEP 4

Repair or Refund

We repair, replace, or refund.

Timeline

STEP 1

Submit Warranty Claim

Fill in the online warranty claim form.

STEP 2

Claim Review

Agents review and validate coverage.

STEP 3

Service Coordination

Representative contacts you directly.

STEP 4

Repair or Refund

We repair, replace, or refund.

STEP 1

Submit Warranty Claim

Fill in the online warranty claim form with proof of purchase.

STEP 2

Claim Review

Our warranty agents review the claim and validate coverage

STEP 3

Service Coordination

An Authorized Service Representative contacts you directly to schedule inspection or repair.

STEP 4

Repair, Replacement or Refund

If approved, we repair, replace, or refund — in line with warranty terms.

STEP 1

Submit Warranty Claim

Fill in the online warranty claim form with proof of purchase.

STEP 2

Claim Review

Our warranty agents review the claim and validate coverage

STEP 3

Service Coordination

An Authorized Service Representative contacts you directly to schedule inspection or repair.

STEP 4

Repair, Replacement or Refund

If approved, we repair, replace, or refund — in line with warranty terms.

Frequently Asked Questions

What exactly does my 7-year warranty cover?

Our Express Warranty covers defects in materials and factory workmanship. If a component fails due to a manufacturing fault within the Warranty Period (7 years for most residential Carrier/Toshiba products), we will
repair or replace it at no cost to you.

Is my installation covered under this warranty?